If you are a BT customer, don't get caught out, like we did, by an extra charge plan they have added to everyones account. It is the Anytime Call Plan and can cost up to £9 per month.
We have chosen for many years, a free weekend tariff, meaning we can make free calls, up to an hour long, without charge, anywhere in the country, to a landline.
This new charge, the information for which, was apparently sent by email in March. We must have missed it as you needed to opt out said plan via that email. Now you have to phone them up and they don't make it easy to either find the number or deal with it when you do. DB spent nearly 15 minutes this morning trying to cancel it before finally succeeding.
Now, if you like to make numerous phone calls anytime, then this plan is fine for you, but we choose not to. Luckily for us, as a valued BT customer, our charge was £2.50. Still they have taken £7.50 off us before we realised.
82 million or so customers, each being charged £108 per annum, probably unaware of it, a nice little earner for them wouldn't you say?
Strikes me as a bit sneaky. Emails like that often go straight to spam folders anyway!
ReplyDeletexx
Can’t think how we missed it.
DeleteThank you for the heads up. I've just checked our account and we haven't got it (like you, we have the free weekend calling plan), so I'm assuming I must have opted out at the time, although don't remember doing so. All these things where you're automatically opted in and have to make the effort to opt out are a blooming nuisance. Obviously what companies bank on!
ReplyDeleteCertainly do.
DeleteWe have just switched from BT to another provider. BT now plan to charge for the email account. I spent ages yesterday moving all my important emails to another account.
ReplyDeleteDon’t blame you.
DeleteGerard deals with the BT bill so I will let him know, thanks for the heads up.
ReplyDeleteThat's good to know, thanks DC.
ReplyDelete