I have waited nearly 9 days for a small clear lovely Christmas stamp, which was selling quickly. It was delivered today according to Hermes! Nope!
They say they delivered it just after 11am, and took a picture of it being delivered. Problem is, the walls and windowsill in the picture are different to what we have.
There is some sort of black wood/plastic behind the parcel, we don’t have anything like that on the outside of our house.
Our letterbox is in our upvc conservatory door and we had been sitting in there for at least half an hour either side of their supposed time, doing a jigsaw. No one came except the postman at 11:30.
Obviously gone to the wrong place. None of our neighbours have it nor anything black on their houses!
11 emails in, watch this space.
Loads of people complain about Hermes. We must be the lucky ones, we have the same Hermes driver all the time, he's here several times a week (neighbours order loads) and we have no problems at all. I wonder where yours delivered to? Hope you get satisfaction.
ReplyDeleteNever had a problem before but DS many years ago had the same thing happen.
DeleteThat is so annoying. I hope you (or rather Hermes) manage to track it down. X
ReplyDeleteDoubt it. We are waiting for a replacement or money back.
DeleteAll my kitchen lights got delivered to a house in the adjoining road the driver has read access to Ever court from Dove Crescent. Grrrrr my electrician stole them back!
ReplyDeleteConsidering they all probably have SatNav, don't know how they can go wrong.
DeleteSo frustrating. I once ordered some boots online and the company said they'd been delivered and signed for. They sent me a copy of the signature which did not match (or ven come near) to our name. It took ages for them to accept that they must have delivered them wrongly.
ReplyDeleteI think they have accepted it and if we sent them a picture of our front door, they would see it doesn’t match. Don’t think unfortunately a replacement will be left:(
Delete