Have we been on our holidays, nope.
Our switch to Sky went well as far as broadband went but not a single gadget would connect to the hub. We tried everything recommended but nothing worked. Using an Ethernet cable got the tv side of things working so that helped our frustrations.
After a day and a half, we phoned them up. Got a lovely lady who tried to help but couldn’t. Later in the day after checking extra things she had recommended, we phoned again. Got an even more helpful chap who sounded like he knew more. Nope, nothing connected.
He disappeared for a few minutes then came back on to say they would post us a new hub and could we return ours once the new one was up and running. The new hub would arrive via the post office within a few days:(
Being without the internet was so weird and very frustrating. We hadn’t even chosen a new digital internet phone so we were relying on the mobile.
Within a few minutes however, we got an email from Sky to say a new hub would arrive the next day via DPD. It did and within a few minutes of connecting it, we could connect all devices to it no problem. So satisfying as neither of us wanted a repeat stressful experience. Well done Sky!
It's such a relief when things start to work again isn't it. Nice to have you back. :-)
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